Last Updated: 01 January 2025

Welcome to My True Choice. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

My True Choice is an online shopping platform offering groceries, Kerala spices, kitchen accessories, crockery, mobile accessories, packing materials, toys, stationery, and related products.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Eligibility

You must be at least 18 years of age to place orders through our website. By using our services, you confirm that all information provided by you is accurate and complete.

3. Products and Pricing

• All products displayed on the website are subject to availability.
• Prices are listed in Indian Rupees (INR).
• We reserve the right to modify prices, discontinue products, or update product information without prior notice.
• Product images are for illustration purposes only. Actual products may vary slightly.

4. Orders

• Orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
• Customers will receive order confirmation after successful order placement.

5. Payment

We accept secure online payment methods available on our website.

• All payment information must be accurate and valid.
• Orders will be processed only after successful payment confirmation.

6. Shipping and Delivery

• Delivery timelines are estimates and may vary based on location.
• Shipping delays caused by courier services or unforeseen circumstances are beyond our control.
• Ownership of products transfers to the customer upon successful delivery.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

• Damaged products may be eligible for replacement or refund.
• Incorrect items delivered may be returned.
• Opened food products, spices, and consumables are generally not eligible for return.

8. User Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

• Provide accurate account information.
• Keep login credentials secure.
• Report unauthorized access immediately.

9. Prohibited Activities

• Violating any applicable laws or regulations.
• Uploading malicious software or harmful code.
• Attempting unauthorized access to website systems.
• Copying website content without permission.
• Using the website for fraudulent activities.

10. Intellectual Property

All website content including logos, graphics, images, product descriptions, designs, and text are the property of My True Choice and are protected under applicable intellectual property laws.

11. Limitation of Liability

My True Choice shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

12. Privacy Policy

Your use of this website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.

15. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kerala.